Privacy Policy

Last Updated: June 12, 2026

Robin Voice, Inc. d/b/a Commons (“Commons,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our website located at www.usecommons.com (the “Site”) and our messaging platform and related services (the “Services”). This Privacy Policy does not modify or replace the Software as a Service Agreement between Commons and its customers.

1. Our Role

Commons operates primarily as a service provider to organizations that use our Services to communicate with their audiences. For customer account information and website visitor information, Commons determines the purposes and means of processing. For messaging data uploaded or transmitted by customers, including phone numbers and message content, Commons acts as a service provider or processor on behalf of its customers.

If you receive a message sent using Commons and have questions about how your contact information was obtained or used, you should contact the organization that sent the message directly.

2. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you request information, communicate with us, enter into a customer relationship, sign an agreement, or otherwise interact with the Site. This may include your name, email address, phone number, organization name, billing information, and the contents of communications you send to us.

Customer Account Information

When an organization becomes a customer, we collect information about its representatives and authorized users. This may include name, work email address, work phone number, login credentials, and account activity information. We use this information to provide and administer the Services.

Customer Messaging Data

“Customer Messaging Data” means information processed by Commons on behalf of a customer in connection with messaging, calling, routing, delivery, engagement, inbound response, transcription, classification, recordkeeping, or related Services, including phone numbers, message content, delivery information, engagement data, inbound messages, call data, transcripts, and structured communication records.

Customers use the Services to upload and manage contact information and send messages. In providing the Services, we process, on behalf of customers, phone numbers, message content, delivery and routing information, engagement data (including replies and opt-outs), and inbound messages or call data. Commons processes this information solely to provide the Services in accordance with the applicable Software as a Service Agreement, including transmitting messages, handling inbound communications, generating and storing transcripts or structured records of voice communications, and structuring or classifying interactions. Commons does not determine the content of customer messages and does not control how customers collect recipient contact information.

Automatically Collected Information

When you visit the Site, we may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, referring URLs, and interaction data. We use Google Analytics to analyze Site usage and improve performance. Google Analytics collects information in accordance with Google’s privacy practices.

Payment Information

Payments may be processed through third-party providers such as Stripe, Haven, or QuickBooks. Commons does not store full credit card numbers. Payment information is processed by the applicable payment provider in accordance with its privacy policy.

3. How We Use Information

We use personal information to provide and operate the Services, deliver and process messages on behalf of customers, maintain platform security and integrity, respond to inquiries, provide customer support, process billing and payments, monitor and improve Site performance, detect fraud or abuse, and comply with legal obligations. Commons does not sell personal information obtained from or on behalf of customers.

Commons may use, license, analyze, or make available data that it collects, obtains, licenses, or generates independently of Customer Messaging Data, including in aggregated or de-identified form or as otherwise permitted by applicable law. This does not authorize Commons to sell Customer Messaging Data or use Customer Messaging Data outside the scope of the applicable customer agreement.

Commons does not use Customer Messaging Data to train general-purpose artificial intelligence models, create cross-customer benchmarking products, create customer-specific intelligence products for other customers, or make Customer Messaging Data available to other customers, except as permitted by the applicable customer agreement, written customer authorization, and applicable law. This does not restrict Commons’ use of information that is collected, obtained, licensed, or generated independently of Customer Messaging Data, or aggregated or de-identified data that is not reasonably capable of identifying a customer, recipient, or individual.

4. How We Share Information

We may share personal information with service providers that help us operate the Services. These providers may include Twilio for messaging infrastructure, Amazon Web Services for cloud hosting, ElevenLabs for voice processing features, OpenAI for AI processing features, Google Analytics for website analytics, and payment processors such as Stripe, Haven, QuickBooks, or other payment service providers. These providers process personal information only to provide services to Commons. These providers may also process data to enable specific features of the Services, such as message delivery, voice processing, transcription, and AI-assisted response generation. Such processing is performed solely on behalf of Commons to provide the Services.

Message transmission necessarily involves telecommunications carriers and gateway providers, which may process message content as part of delivery.

Certain features of the Services may involve data sets that are not specific to any individual customer and are not Customer Messaging Data. Those data sets may be made available to multiple customers where permitted by applicable law and the applicable customer agreements.

We may also disclose personal information if required by law, subpoena, court order, or governmental request. If Commons is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Customers may request deletion of messaging data in accordance with their agreements with Commons.

6. Security

Commons implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Messaging Opt-Out

If you receive a message sent using Commons and wish to opt out, you may reply “STOP” or follow the opt-out instructions provided in the message. Commons processes opt-out requests on behalf of its customers. Questions regarding specific messages should be directed to the sending organization.

8. State Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information. You may also have the right to opt out of the sale of personal information. Commons does not sell personal information obtained from or on behalf of customers.

To submit a privacy request, contact us at privacy@usecommons.com. We may verify your identity before responding. If we process your information solely on behalf of a customer, we may direct you to contact that organization directly.

9. Children's Privacy

The Site and Services are not directed to children under 13 years of age. Commons does not knowingly collect personal information directly from children under 13.

10. U.S. Operations

Commons operates in the United States and does not intentionally transfer personal information outside of the United States.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at www.usecommons.com/legal/privacy. Continued use of the Site or Services after changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Robin Voice, Inc. d/b/a Commons
3824 Cedar Springs Rd, PMB 213
Dallas, Texas 75219
privacy@usecommons.com

Privacy Policy

Last Updated: June 12, 2026

Robin Voice, Inc. d/b/a Commons (“Commons,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our website located at www.usecommons.com (the “Site”) and our messaging platform and related services (the “Services”). This Privacy Policy does not modify or replace the Software as a Service Agreement between Commons and its customers.

1. Our Role

Commons operates primarily as a service provider to organizations that use our Services to communicate with their audiences. For customer account information and website visitor information, Commons determines the purposes and means of processing. For messaging data uploaded or transmitted by customers, including phone numbers and message content, Commons acts as a service provider or processor on behalf of its customers.

If you receive a message sent using Commons and have questions about how your contact information was obtained or used, you should contact the organization that sent the message directly.

2. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you request information, communicate with us, enter into a customer relationship, sign an agreement, or otherwise interact with the Site. This may include your name, email address, phone number, organization name, billing information, and the contents of communications you send to us.

Customer Account Information

When an organization becomes a customer, we collect information about its representatives and authorized users. This may include name, work email address, work phone number, login credentials, and account activity information. We use this information to provide and administer the Services.

Customer Messaging Data

“Customer Messaging Data” means information processed by Commons on behalf of a customer in connection with messaging, calling, routing, delivery, engagement, inbound response, transcription, classification, recordkeeping, or related Services, including phone numbers, message content, delivery information, engagement data, inbound messages, call data, transcripts, and structured communication records.

Customers use the Services to upload and manage contact information and send messages. In providing the Services, we process, on behalf of customers, phone numbers, message content, delivery and routing information, engagement data (including replies and opt-outs), and inbound messages or call data. Commons processes this information solely to provide the Services in accordance with the applicable Software as a Service Agreement, including transmitting messages, handling inbound communications, generating and storing transcripts or structured records of voice communications, and structuring or classifying interactions. Commons does not determine the content of customer messages and does not control how customers collect recipient contact information.

Automatically Collected Information

When you visit the Site, we may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, referring URLs, and interaction data. We use Google Analytics to analyze Site usage and improve performance. Google Analytics collects information in accordance with Google’s privacy practices.

Payment Information

Payments may be processed through third-party providers such as Stripe, Haven, or QuickBooks. Commons does not store full credit card numbers. Payment information is processed by the applicable payment provider in accordance with its privacy policy.

3. How We Use Information

We use personal information to provide and operate the Services, deliver and process messages on behalf of customers, maintain platform security and integrity, respond to inquiries, provide customer support, process billing and payments, monitor and improve Site performance, detect fraud or abuse, and comply with legal obligations. Commons does not sell personal information obtained from or on behalf of customers.

Commons may use, license, analyze, or make available data that it collects, obtains, licenses, or generates independently of Customer Messaging Data, including in aggregated or de-identified form or as otherwise permitted by applicable law. This does not authorize Commons to sell Customer Messaging Data or use Customer Messaging Data outside the scope of the applicable customer agreement.

Commons does not use Customer Messaging Data to train general-purpose artificial intelligence models, create cross-customer benchmarking products, create customer-specific intelligence products for other customers, or make Customer Messaging Data available to other customers, except as permitted by the applicable customer agreement, written customer authorization, and applicable law. This does not restrict Commons’ use of information that is collected, obtained, licensed, or generated independently of Customer Messaging Data, or aggregated or de-identified data that is not reasonably capable of identifying a customer, recipient, or individual.

4. How We Share Information

We may share personal information with service providers that help us operate the Services. These providers may include Twilio for messaging infrastructure, Amazon Web Services for cloud hosting, ElevenLabs for voice processing features, OpenAI for AI processing features, Google Analytics for website analytics, and payment processors such as Stripe, Haven, QuickBooks, or other payment service providers. These providers process personal information only to provide services to Commons. These providers may also process data to enable specific features of the Services, such as message delivery, voice processing, transcription, and AI-assisted response generation. Such processing is performed solely on behalf of Commons to provide the Services.

Message transmission necessarily involves telecommunications carriers and gateway providers, which may process message content as part of delivery.

Certain features of the Services may involve data sets that are not specific to any individual customer and are not Customer Messaging Data. Those data sets may be made available to multiple customers where permitted by applicable law and the applicable customer agreements.

We may also disclose personal information if required by law, subpoena, court order, or governmental request. If Commons is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Customers may request deletion of messaging data in accordance with their agreements with Commons.

6. Security

Commons implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Messaging Opt-Out

If you receive a message sent using Commons and wish to opt out, you may reply “STOP” or follow the opt-out instructions provided in the message. Commons processes opt-out requests on behalf of its customers. Questions regarding specific messages should be directed to the sending organization.

8. State Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information. You may also have the right to opt out of the sale of personal information. Commons does not sell personal information obtained from or on behalf of customers.

To submit a privacy request, contact us at privacy@usecommons.com. We may verify your identity before responding. If we process your information solely on behalf of a customer, we may direct you to contact that organization directly.

9. Children's Privacy

The Site and Services are not directed to children under 13 years of age. Commons does not knowingly collect personal information directly from children under 13.

10. U.S. Operations

Commons operates in the United States and does not intentionally transfer personal information outside of the United States.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at www.usecommons.com/legal/privacy. Continued use of the Site or Services after changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Robin Voice, Inc. d/b/a Commons
3824 Cedar Springs Rd, PMB 213
Dallas, Texas 75219
privacy@usecommons.com

Privacy Policy

Last Updated: June 12, 2026

Robin Voice, Inc. d/b/a Commons (“Commons,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our website located at www.usecommons.com (the “Site”) and our messaging platform and related services (the “Services”). This Privacy Policy does not modify or replace the Software as a Service Agreement between Commons and its customers.

1. Our Role

Commons operates primarily as a service provider to organizations that use our Services to communicate with their audiences. For customer account information and website visitor information, Commons determines the purposes and means of processing. For messaging data uploaded or transmitted by customers, including phone numbers and message content, Commons acts as a service provider or processor on behalf of its customers.

If you receive a message sent using Commons and have questions about how your contact information was obtained or used, you should contact the organization that sent the message directly.

2. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you request information, communicate with us, enter into a customer relationship, sign an agreement, or otherwise interact with the Site. This may include your name, email address, phone number, organization name, billing information, and the contents of communications you send to us.

Customer Account Information

When an organization becomes a customer, we collect information about its representatives and authorized users. This may include name, work email address, work phone number, login credentials, and account activity information. We use this information to provide and administer the Services.

Customer Messaging Data

“Customer Messaging Data” means information processed by Commons on behalf of a customer in connection with messaging, calling, routing, delivery, engagement, inbound response, transcription, classification, recordkeeping, or related Services, including phone numbers, message content, delivery information, engagement data, inbound messages, call data, transcripts, and structured communication records.

Customers use the Services to upload and manage contact information and send messages. In providing the Services, we process, on behalf of customers, phone numbers, message content, delivery and routing information, engagement data (including replies and opt-outs), and inbound messages or call data. Commons processes this information solely to provide the Services in accordance with the applicable Software as a Service Agreement, including transmitting messages, handling inbound communications, generating and storing transcripts or structured records of voice communications, and structuring or classifying interactions. Commons does not determine the content of customer messages and does not control how customers collect recipient contact information.

Automatically Collected Information

When you visit the Site, we may automatically collect certain technical information such as your IP address, browser type, device information, pages visited, referring URLs, and interaction data. We use Google Analytics to analyze Site usage and improve performance. Google Analytics collects information in accordance with Google’s privacy practices.

Payment Information

Payments may be processed through third-party providers such as Stripe, Haven, or QuickBooks. Commons does not store full credit card numbers. Payment information is processed by the applicable payment provider in accordance with its privacy policy.

3. How We Use Information

We use personal information to provide and operate the Services, deliver and process messages on behalf of customers, maintain platform security and integrity, respond to inquiries, provide customer support, process billing and payments, monitor and improve Site performance, detect fraud or abuse, and comply with legal obligations. Commons does not sell personal information obtained from or on behalf of customers.

Commons may use, license, analyze, or make available data that it collects, obtains, licenses, or generates independently of Customer Messaging Data, including in aggregated or de-identified form or as otherwise permitted by applicable law. This does not authorize Commons to sell Customer Messaging Data or use Customer Messaging Data outside the scope of the applicable customer agreement.

Commons does not use Customer Messaging Data to train general-purpose artificial intelligence models, create cross-customer benchmarking products, create customer-specific intelligence products for other customers, or make Customer Messaging Data available to other customers, except as permitted by the applicable customer agreement, written customer authorization, and applicable law. This does not restrict Commons’ use of information that is collected, obtained, licensed, or generated independently of Customer Messaging Data, or aggregated or de-identified data that is not reasonably capable of identifying a customer, recipient, or individual.

4. How We Share Information

We may share personal information with service providers that help us operate the Services. These providers may include Twilio for messaging infrastructure, Amazon Web Services for cloud hosting, ElevenLabs for voice processing features, OpenAI for AI processing features, Google Analytics for website analytics, and payment processors such as Stripe, Haven, QuickBooks, or other payment service providers. These providers process personal information only to provide services to Commons. These providers may also process data to enable specific features of the Services, such as message delivery, voice processing, transcription, and AI-assisted response generation. Such processing is performed solely on behalf of Commons to provide the Services.

Message transmission necessarily involves telecommunications carriers and gateway providers, which may process message content as part of delivery.

Certain features of the Services may involve data sets that are not specific to any individual customer and are not Customer Messaging Data. Those data sets may be made available to multiple customers where permitted by applicable law and the applicable customer agreements.

We may also disclose personal information if required by law, subpoena, court order, or governmental request. If Commons is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Customers may request deletion of messaging data in accordance with their agreements with Commons.

6. Security

Commons implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Messaging Opt-Out

If you receive a message sent using Commons and wish to opt out, you may reply “STOP” or follow the opt-out instructions provided in the message. Commons processes opt-out requests on behalf of its customers. Questions regarding specific messages should be directed to the sending organization.

8. State Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information. You may also have the right to opt out of the sale of personal information. Commons does not sell personal information obtained from or on behalf of customers.

To submit a privacy request, contact us at privacy@usecommons.com. We may verify your identity before responding. If we process your information solely on behalf of a customer, we may direct you to contact that organization directly.

9. Children's Privacy

The Site and Services are not directed to children under 13 years of age. Commons does not knowingly collect personal information directly from children under 13.

10. U.S. Operations

Commons operates in the United States and does not intentionally transfer personal information outside of the United States.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at www.usecommons.com/legal/privacy. Continued use of the Site or Services after changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Robin Voice, Inc. d/b/a Commons
3824 Cedar Springs Rd, PMB 213
Dallas, Texas 75219
privacy@usecommons.com